Certification Program


Online Training for Healthcare & Long Term Care Frontline Workers

About The Course

This program was developed by Members in Southern Ontario to address the increased need to provide education for Front Line Workers in Healthcare Facilities. 

The course addresses all aspects of the healthcare cleaning profession, in particular, the importance of proper techniques and practices to reduce the risk of infection. The course includes recommendations by the Provincial Infection Control Advisory Committee (PIDAC) pertaining to the Best Practice Cleaning Document for Environmental Cleaning.

The Course addresses all aspects of the Healthcare cleaning profession. Upon completion, Students will have a clear understanding of the importance of their role in the Healthcare cleaning environment.

Time Commitment

Students can successfully progress through the program and complete it within the allotted time frame of six months. With the program being self-paced, there is no mandatory timeline for completing the deliverables.

We would estimate that 4-5 hours of study per week would be required. Please allow mentors a two week turnaround to grade your assignments, but you may still proceed to the next module.

Mentorless &
Mentor Supported Options

The Canadian Healthcare Housekeepers’ Association Inc. (OHHA) was formed in 1957. Our members are dedicated to the advancement of healthcare housekeeping as an integral member of the healthcare team caring for patients, residents and visitors in healthcare facilities.

The Course addresses all aspects of the Healthcare cleaning profession. Upon completion, Students will have a clear understanding of the importance of their role in the Healthcare cleaning environment.

Students can choose to be provided a dedicated mentor to offer one-on-one coaching and support while completing the Environmental Frontline Program.

Determining If The Mentored Or Mentorless Version Is Right For You.

Mentored Version

  • You are not in a hurry to complete it-you have 6 months
  • Might require help/coaching from a Mentor
  • You are New to EVS in Healthcare
  • You do not have a minimum of Grade 12
  • Must achieve a score of 80%
  • Re-writes of Final Exam are at the discretion of your Mentor at a cost of $50.00

Mentorless Version

  • Need to complete it quickly-You can Fast-Track
  • Can work independently
  • You have some experience in EVS in Healthcare
  • You have a minimum of Grade 12
  • Must achieve a score of 90%
  • A maximum of one Final Exam Re-write is allowed at $25.00

Course Outline

Expand fields below to explore course content.

  • Supplies
  • Cleaning a Patient/Resident / client Room
  • Dust Mopping/Wet Mopping Floors
  • Vacuuming
  • Safety at work
  • Laundry Department Physical Plant
  • Sorting Soiled Linen
  • Washing Principles
  • Drying Principles
  • Sorting, Folding and Hanging Clean Linen
  • Maintenance of Equipment & Area
  • Health Canada infection Control Standards for Laundry
  • Hospital Clean Practices
  • Materials, Equipment & Supplies
  • Cleaning Outline
  • Types of Flooring
  • The Relationship of pH Values to Cleaning
  • Effective Soil Removal
  • Machine Brushes and Pads
  • The Components of Floor Finish
  • Carpet Cleaning Compounds
  • Spray Buffing Hard Floors
  • Burnishing Hard Floors
  • Deep Cleaning Floors
  • Floor Stripping
  • Refinishing Hard Floors
  • Hot Water Extraction (Steam Cleaning)
  • Dry Foam
  • Dry Extraction
  • Rotary Bonnet and Pad
  • Rotary Shampoo
  • Definition
  • Start up & Check List
  • Records
  • Care & Use
  • Schedule
  • Preventative Maintenance
  • Safety Hazards
  • Employee Workplace Guide to Address Health & Safety Concerns
  • Offences and Penalties
  • Back Care
  • Waste Management
  • Basic Microbiology
  • Bacteria
  • Viruses
  • Prevention and Accountability
  • Education
  • Routine Practices
  • Personal Hygiene
  • Hand Hygiene
  • Hand Hygiene Agents
  • Hand Moisturizer
  • Routine Cleaning
  • Additional Precautions
  • Detergents and Cleaning Agents
  • Disinfection
  • Cleaning of Blood and Body Substances
  • Isolation Cleaning
  • Terminal/Discharge Cleaning
  • Laundry Processes
  • Waste Management
  • Conclusion
  • Glossary of Terms
  • Bibliography & Appendices
  • Honesty and Integrity
  • Accountability
  • Attitude
  • Team Work
  • Work Ethic
  • Education
  • Communication
  • Confidentiality
  • Dress code / appearance
  • Respect
  • Clients We Serve

Course F.A.Q's

Expand fields below to get answers to common questions.

Yes, some facilities recognized the importance of the course and are making CHHA courses mandatory.

Yes, the course is designed in a manner that is easy to understand. The intention is that everyone will be successful. Help is always available.

Once you have logged in, click in the “Courses” link on the site menu and select “My Course Progress” to view your profile page. Here you’ll see courses you are enrolled in and be able to expand the section to show your results and certificate. When your Mentor has marked your assignments, you will receive an e-mail from the system with a link, providing your marks and any comments they provided. You must be logged in to open the link.

Completion Criteria

The criteria for completion of the Environmental Frontline Program is based a final exam. A certificate of completion is issued to participants who successfully complete all required components of the program and score 80% on the mentored version and 90% on mentorless or higher overall.


  • $275.00 + HST (Mentored)
  • $225.00 +HST (Mentorless)

Payment Method
Payment can be made by Credit Card with a processing fee, Cheque or EFT payments are also accepted without processing fees.

Registration Confirmation
Upon successful registration you will receive a confirmation email with your login information, within 5 business days, you’ll receive your introduction package and assigned mentor.

CHHA offers refunds up to 30 days after purchase. A administration fee will apply to offset processing costs on all refunds.

Have a question you would like to ask?

We are available to answer any questions you may have and encourage you to contact us through email or phone at your convenience.

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