Serving healthcare workers since 1957

CHHA Course Mentors

Glennda Kaufmann

Glennda Kaufmann has worked in long-term care for over 43 years and is retired. She spent the last years of her career as the Director of Environmental Services at PeopelCare in Tavistock.

Glennda has been a Mentor for the EVS Front Line Course since created and is one of the original authors.

Glennda has been an active Member of the CHHA, having held the position of Regional Chair, Vice Chair, and Chair of the Executive of the OHHA.

In her retirement, Glennda continues to mentor the EVS Frontline Course and spends her spare time with her family, and enjoys vacationing in Florida during the winter months.

Peggy Worboys

Peggy’s work life started in the spring of 1972, a few months before completing high school. her work experience consisted of thirty-six years in the Healthcare Sector; one year at Parkview Manor, Stouffville, ON, one year later for Lee Manor, Owen Sound, ON, and thirty-four years for Fairview Mennonite Home, Cambridge, ON. The last sixteen years managing the Housekeeping and Laundry Departments at Fairview Mennonite Home.

During those forty-two years, Peggy enrolled in and was successful in achieving certificates in a Healthcare Aide course, computer courses as well as a certificate in a Modern Management course from the Ontario Hospital Association. Peggy was the Y2K Facilitator for FMH and the OHSC Worker rep then the OHSC Certified Management rep and worked with the IPAC Team.

Peggy joined the Ontario Healthcare Housekeepers’ Association and co-authored the OHHA EVS course for Front Line Workers, specifically the IPAC and Health and Safety, modules, focusing on WHMIS course materials during the transition to the new Globally Harmonized System of Classification and Labelling of Chemicals (GHS).

Peggy is presently retired and loving life as a mother and grandmother, filling her time mentoring EVS frontline students, spending time with family and friends, enjoying live theatre, musical events, dining out, traveling, gardening, reading, home décor, knitting, cooking and baking and building connections with her church and community.

Shawn Bolger

Shawn spent over 30 years of her career in Long Term Care Homes where she held positions from Healthcare aide to Dietary aide, Asst. Cook to Cook while taking educational courses including Journeyman Cook, Food Service supervisor and the Executive Housekeeping course through the OHA. After short stints in frontline Housekeeping and Laundry positions, Shawn became Manager of Dietary, Housekeeping and Laundry for the Region of Niagara LTC homes.

Shawn’s career also included 5 years at Brock University in Custodial services where she continued her education part time in business. Eventually, Shawn accepted a position with an organization in northern Ontario that operated LTC beds as well as hospital beds at 2 sites which opened up a new experience and sent her on a different path. Shawn worked briefly at Hamilton Health Sciences on a contract position and is currently employed at Hotel Dieu Shaver Rehab Hospital in St. Catharine’s where she has worked for the last 11 years.

Shawn joined the OHHA in 2009 and later became an active member of the OHHA Board. Shawn has contributed to the development of several online learning courses offered by the OHHA now the CHHA and participated in many projects to further advance the resources offered to the CHHA membership through her ongoing commitment to the CHHA Advisory and Education Committee. Shawn continues to enhance her understanding of EVS strategies, Housekeeping methodology, IPAC best practices and industry standards through her involvement as a mentor in the EVS Leadership course.

Andrew Dardaine

Andrew spent twenty years as a Financial and Banking expert in Canada and Trinidad,
working for the Royal Bank and Bank of Montreal, in the Personal and Corporate lending

For twenty-three years Andrew worked at UHN covering Toronto General, Toronto Western
and Princess Margaret sites; Sick Kids Toronto; North York General; CHEO in Ottawa.
Employment in Healthcare covered the whole gauntlet of Porter to Supervisor, Manager and Director prior to retirement. Andrew was involved on many committees; Infection Control,
Occupational Health and Safety and Labour Management to name a few.

In conjunction with the OHHA, Andrew taught the OHHA EVS Front Line Course at Algonquin
College, and consulted with the OHHA on training programs within Healthcare Facilities.
Andrew is currently a consultant and a Mentor for the CHHA EVS Leadership Program. He
has a Bachelor of Social Work from Ryerson University, Master’s in social work form the
University of Toronto and is an Associate, Canadian Institute of Bankers.

Anne Krock

Anne retired June 2020 after working for 42 years in the healthcare industry. She
began her career in 1978 as Head Diet Technician at Belleville General Hospital.
In 1995 she moved to the position of Hospitality Manager. In this role, Anne was
responsible for overseeing the Housekeeping, Portering, Laundry, and Waste
Services departments at Belleville General Hospital. In 1998 Anne accepted the
expanded role of Corporate Hospitality Manager during and beyond the
amalgamation of Quinte Healthcare’s four sites.

Anne is a collaborative leader with proven managerial capabilities in multi-site
operations. She has extensive knowledge of housekeeping standards, infection
control, waste regulations, workload measurement, operational and capital
finances, redevelopment, labour relations and union negotiations.
One of Anne’s passions is lifelong learning. Anne graduated from Kemptville
College with an honors diploma in Food and Fashion in 1976, since than she has
taken multiple business and work-related courses, including CHHA Executive
Housekeeper Certificate, Green Belt in Lean Healthcare, and Leads in a Caring

She is a Member of the Canadian Healthcare Housekeepers Association and the
Canadian Society of Nutrition Management.

Paul Zwicker

Paul is a Creative bilingual senior executive with a background of over 40-years-experience as an
operator, administrator, leader, professor, trainer, and mentor/coach. Recognized across the Canadian HealthCare industry as a Subject Matter Expert and Advisor on retirement community management, health care hotel services (EVS), environmental hygiene, and other non-clinical support services.

Paul designed the Retirement Communities Management Program for Algonquin College, and currently teaches part-time.

Chantal McGivern

My name is Chantal McGivern and I have been working in the cleaning industry for over 30 years.

I have over 15 years experience in Healthcare Housekeeping field from being a Front-Line worker to Management. I have successfully completed BICS (British Institute of Cleaning Science for Frontline workers), OHHA Front-line course, OHHA Laundry for Healthcare Facilities, OHHA Housekeeping Methodology for Healthcare Facilities, OHHA Infection Control for Environmental Services Managers and Supervisors and EVS Leadership Course.

These courses have helped me tremendously . I am currently a mentor for the CHHA French version of the Frontline course.

I am looking forward to helping others in having success in the healthcare cleaning industry.

Denise Henrie

I retired from the Federal Public Service in 2015, where I had a wonderful and fulfilling career. I held several business management positions, which allowed me to deepen my knowledge in contract management, financial management, and information management. In addition, human resources management, performance monitoring activities and training were part of my responsibilities.

During the last ten years with the Federal Public Service, I lead the training program development for Realty Property Systems.

After 38 years, ready for something new, I joined the Sisters of Charity of Ottawa in a procurement role. Shortly after, I accepted the supervisory role of Housekeeping and Laundry Services at one of long-term care locations. The Environmental team offered the coaching that I required and is now bringing me to a new level of my apprenticeship.

I look forward to joining the Mentor ‘French Team’ as I consider it a great learning opportunity and network. The Environmental Services field is so important to the well-being of everyone; it is my pleasure to contribute to someone’s journey that will benefit the Healthcare System.

Have a question you would like to ask?

We are available to answer any questions you may have and encourage you to contact us through email or phone at your convenience.

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