Serving healthcare workers since 1957

CHHA Course Mentors

Julie Hoeflaak

Julie has worked in Healthcare for the past 11 years.

She currently works at Hamilton Health Science (across all 5 sites-Hamilton General, McMaster Children’s Hospital, St. Peter’s, Juravinski Hospital and Cancer Centre and West Lincoln Memorial). Julie’s current position is CSS Leader/Trainer. She is responsible for all education, training, orientation, etc. for Environmental Services, Transportation and Nutrition Services Staff.

Julie holds a position on the Executive Board of the CHHA and is currently the CHHA Education Chair.

Glennda Kaufmann

Glennda Kaufmann has worked in long-term care for over 43 years and is currently the Director of Environmental Services at peopelCare in Tavistock.

Glennda has been a Mentor for the EVS Front Line Course since created and is one of the authors.

Glennda has been an active Member of the CHHA, having held the position of Regional Chair, Vice Chair and Chair on the Executive of the OHHA.

Peggy Worboys

Presently I am a retired Grandmother of three adult children and two adult step-children who are
all married. I now have five grandchildren and six step-grandchildren ranging in age from two to thirteen.

My work life started in the Spring of 1972 a few months before completing high school.
My work experience has consisted of thirty-six years in the Healthcare Sector; one year at Parkview Manor, Stouffville ON, one year for Lee Manor, Owen Sound ON, and thirty-four years
for Fairview Mennonite Home, Cambridge ON. I also worked three years in retail and three
years in custodial for Stouffville Christian School while I assisted my husband on the farm, for a
total sum of forty-two years. The last sixteen years managed the Housekeeping and Laundry
Depts. at Fairview Mennonite Home.

During those forty-two years, post high school I achieved a Certificate in the one year Health
Care Aide Course at Conestoga College circa 1978, a Certificate in the Computer Course at
Conestoga College as a part-time student, circa 1986, a Certificate from the Ontario Hospital
Association-Long Distance Learning, Modern Management Course, circa 2000 and the Y2K
Facilitator for FMH, circa 1999. I was the OH&SC Worker rep circa,1986-2000, then the OH&SC

Certified Management rep., circa 2000-2016, and worked with the IPAC Team, circa 2000-2016.
I joined the Ontario Healthcare Housekeepers Association Region 5-2, circa 2000-2016 and co-
authored the OHHA EVS Course for Front Line Workers. Specifically the IPAC unit. I revised the
H&S/WHMIS Course materials, circa 2015 when WHMIS transitioned to the new Globally
Harmonized System of Classification and Labelling of Chemicals (GHS).
In addition to my work life history I must add that I enjoy spending time with my family and
friends, live theatre, musical events, dining out, travelling, gardening, reading, home décor,
knitting, cooking and baking, and connections with my church and community.

Shawn Bolger

Shawn has spent over 30 years of her career as a Manager of Dietary, Houskeeping and Laundry, in Long Term Care Homes and Hospitals. She is currently employed at Hotel Dieu Shaver Rehab Hospital in St. Catharines.

Shawn currently holds a position on the Advisory Council of the CHHA Board, she is one of the Mentors for the EVS Leadership Program.

Shawn studied Business at Brock University and has her PHH Certification with the CHHA.

Andrew Dardaine

Andrew spent twenty years as a Financial and Banking expert in Canada and Trinidad,
working for the Royal Bank and Bank of Montreal, in the Personal and Corporate lending

For twenty-three years Andrew worked at UHN covering Toronto General, Toronto Western
and Princess Margaret sites; Sick Kids Toronto; North York General; CHEO in Ottawa.
Employment in Healthcare covered the whole gauntlet of Porter to Supervisor, Manager and Director prior to retirement. Andrew was involved on many committees; Infection Control,
Occupational Health and Safety and Labour Management to name a few.

In conjunction with the OHHA, Andrew taught the OHHA EVS Front Line Course at Algonquin
College, and consulted with the OHHA on training programs within Healthcare Facilities.
Andrew is currently a consultant and a Mentor for the CHHA EVS Leadership Program. He
has a Bachelor of Social Work from Ryerson University, Master’s in social work form the
University of Toronto and is an Associate, Canadian Institute of Bankers.

John Petropoulos

John has worked in healthcare since 2006 and has held various positions within Medical
Imaging, Facilities Management, Capital Redevelopment and Operational Readiness. John has held a Management position within Environmental Services over the last 10 years and has
gained exposure working in various levels of care including Acute, Ambulatory, Rehabilitation and Complex Care.

John has been an active Board Member of the OHHA since 2017 and holds a position on the CHHA Advisory Council. He also obtained a PHH designation from the OHHA in 2017. He recently played an integral part in updating the curriculum for the CHHA Environmental Services Leadership Course, which he is also actively a mentor in. He also worked as part of a committee in developing a cleaning and disinfection standard (Z317.12) for healthcare facilities for the Canadian Standards Association (CSA).

Most recent, he became a member of Centennial College’s Program Advisory Committee within their Healthcare Environmental Services Management Program (HESM) which he also mentor’s students in.

Anne Krock

Anne retired June 2020 after working for 42 years in the healthcare industry. She
began her career in 1978 as Head Diet Technician at Belleville General Hospital.
In 1995 she moved to the position of Hospitality Manager. In this role, Anne was
responsible for overseeing the Housekeeping, Portering, Laundry, and Waste
Services departments at Belleville General Hospital. In 1998 Anne accepted the
expanded role of Corporate Hospitality Manager during and beyond the
amalgamation of Quinte Healthcare’s four sites.

Anne is a collaborative leader with proven managerial capabilities in multi-site
operations. She has extensive knowledge of housekeeping standards, infection
control, waste regulations, workload measurement, operational and capital
finances, redevelopment, labour relations and union negotiations.
One of Anne’s passions is lifelong learning. Anne graduated from Kemptville
College with an honors diploma in Food and Fashion in 1976, since than she has
taken multiple business and work-related courses, including CHHA Executive
Housekeeper Certificate, Green Belt in Lean Healthcare, and Leads in a Caring

She is a Member of the Canadian Healthcare Housekeepers Association and the
Canadian Society of Nutrition Management.

Paul Zwicker

Paul is a Creative bilingual senior executive with a background of over 40-years-experience as an
operator, administrator, leader, professor, trainer, and mentor/coach. Recognized across the Canadian HealthCare industry as a Subject Matter Expert and Advisor on retirement community management, health care hotel services (EVS), environmental hygiene, and other non-clinical support services.

Paul designed the Retirement Communities Management Program for Algonquin College, and currently teaches part-time.

Have a question you would like to ask?

We are available to answer any questions you may have and encourage you to contact us through email or phone at your convenience.

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