Training Program


Online Training for Healthcare & Long Term Care Frontline Workers

About The Course

The basic purpose of this course is to develop your ability to establish a housekeeping methodology in a healthcare facility, and innovate positive changes conducive to the optimum operation of the Housekeeping or Environmental Services department

This is a practical guide to implementing housekeeping methodology in a healthcare facility, fusing labour resources, financial resources, cleaning standards, work time standards, and continuing quality control into providing quality services to healthcare facilities in the most cost effective manner.

Time Commitment

Students can successfully progress through the program and complete it within the allotted time frame of six months. With the program being self-paced, there is no mandatory timeline for completing the deliverables.

We would estimate that 4-5 hours of study per week would be required. Please allow mentors a two week turnaround to grade your assignments, but you may still proceed to the next module.

Mentor Support

The Canadian Healthcare Housekeepers’ Association Inc. (CHHA) was formed in 1957. Our members are dedicated to the advancement of healthcare housekeeping as an integral member of the healthcare team caring for patients, residents and visitors in healthcare facilities.

Students are provided a dedicated mentor to offer one-on-one coaching and support while completing the program.

Course Outline

Expand fields below to explore course content.

  • Introduction-Housekeeping Methodology Defined
  • The “Tool” of Communication
  • Dynamics Affecting Housekeeping Methodology
  • Promoting the Department
  • Government Policies
  • Legislation
  • Nursing Field
  • Unionization
  • Provincial Infectious Diseases Advisory Committee (PIDAC)
  • Time and Motion Study
  • Steps in Making A Time Study
  • Time Recordings Required
  • Timing Methods
  • Fatigue Allowance
  • Valid Timed Cycles
  • Purpose, Communications & Tools
  • Developing an Inventory, Routine & Project Tasks Data Base
  • Routine Tasks
  • Project Tasks
  • Master Plans/Room Types
  • Standards of Cleanliness
  • Quality Control
  • System No. 1
  • System No. 2
  • Prioritizing Items
  • Calculating Discharge Rates, Calculating Workloads
  • Discharge Cleaning
  • Workloads
  • Using Work Study Model to Develop Quality
  • Work Study
  • Quality Control Circle
  • Quality Control Circle
  • Equipment
  • Developing an Effective Staff Work Schedule
  • Scheduling
  • Collective Agreements
  • Master Work Schedule
  • Instituting Cost Centres
  • In-House Versus Contract Services
  • Productive Hours
  • Non-productive Hours
  • Full Time Equivalent
  • Cost Centres
  • Budget Set Up
  • Computerization
  • Changes
  • Why Computerize?
  • Software Systems

Course F.A.Q's

Expand fields below to get answers to common questions.

Yes, some facilities recognized the importance of the course and are making CHHA courses mandatory.

Yes, the course is designed in a manner that is easy to understand. The intention is that everyone will be successful. Help is always available.

Once you have logged in, click in the “Courses” link on the site menu and select “My Course Progress” to view your profile page. Here you’ll see courses you are enrolled in and be able to expand the section to show your results and certificate. When your Mentor has marked your assignments, you will receive an e-mail from the system with a link, providing your marks and any comments they provided. You must be logged in to open the link.

Completion Criteria

The criteria for completion of the Housekeeping Methodology Program is based a final exam. A certificate of completion is issued to participants who successfully complete all required components of the program and score 80% or higher overall.


  • $650.00 + HST

Payment Method
Payment can be made by Credit Card with a processing fee, Cheque or EFT payments are also accepted without processing fees.

Registration Confirmation
Upon successful registration you will receive a confirmation email with your login information, within 5 business days, you’ll receive your introduction package and assigned mentor.

CHHA offers refunds up to 30 days after purchase. A administration fee will apply to offset processing costs on all refunds.

Have a question you would like to ask?

We are available to answer any questions you may have and encourage you to contact us through email or phone at your convenience.

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